Frequently asked questions.
Everything you need to know before your visit — answered honestly.
How often should I get an eye examination?+
Adults should have a comprehensive eye exam every 1–2 years; children annually; and patients with diabetes, glaucoma or high prescription every 6–12 months.
Do you offer same-day appointments in Butwal?+
Yes. We accept same-day walk-ins between 9 AM and 6 PM Sunday–Friday, subject to availability.
What is included in a comprehensive eye exam?+
Visual acuity, refraction, binocular vision, intraocular pressure, anterior segment, fundus evaluation, and a discussion of findings & next steps.
Do you fit contact lenses for first-time wearers?+
Yes — our optometrist guides first-time wearers through fitting, insertion, removal and hygiene, included with the trial lens.
Can children get their eyes tested?+
Absolutely. We use age-appropriate, kid-friendly tests starting from age 3. Early detection of refractive errors and amblyopia is crucial.
Do you sell prescription sunglasses?+
Yes. Any frame in our showroom can be fitted with prescription polarized or photochromic lenses.
How long does it take to get new glasses ready?+
Single-vision: 1–3 days. Progressive / high-index / coated: 3–7 days.
Do you provide warranty on frames?+
Yes — all frames include a 6-month manufacturer warranty against defects.
Do you accept walk-ins or only appointments?+
Both. Booking ahead guarantees your slot and shorter wait times.
What payment methods do you accept?+
Cash, eSewa, Khalti, IME Pay, ConnectIPS, and major debit/credit cards.
How do I know if I need glasses?+
Common signs: blurred vision, headaches, squinting, eye strain at screens, difficulty reading road signs or seeing the board.
Are blue-light glasses really effective?+
They reduce high-energy visible (HEV) light exposure and can ease digital eye strain symptoms for heavy screen users.
Can I bring my old prescription?+
Yes, prescriptions under 1 year are accepted. Older ones may need re-verification for accuracy.
Do you treat dry eye?+
Yes — we diagnose tear film disorders and recommend artificial tears, warm compresses, lid hygiene, or referral if needed.
What is computer vision syndrome?+
A cluster of eye/vision problems from prolonged screen use: strain, blur, headaches, dry eyes. Treatable with the right lenses & habits.
Do you have emergency eye care?+
For redness, sudden vision loss, foreign body or trauma, call us immediately — we triage and refer where required.
Is the clinic accessible?+
Yes, ground-floor entrance with parking nearby in DriverTol, Tilottama.
Do you offer student or senior discounts?+
We run periodic discounts. Ask during your visit or follow our socials for offers.
Can I order frames I saw online?+
Bring the model details and we'll source compatible frames or recommend equivalents from our collection.
How do I book an appointment?+
Use the online appointment form, call +977 9826459523, or message us on WhatsApp.